College is a really big deal, not just because a person with a college degree earns twice as much in life as someone without. For many students, college is their last educational chance to show they are intelligent, knowledgeable, resourceful people, clever problem solvers, and great communicators. What is the …

In the current market for technology-based applications and products, almost all enterprise services are compatible with mobile devices. Mobile applications are now global entities. They are everywhere – in e-commerce, e-bidding, e-learning, e-reservations, e-banking and social media. Mobile application usage is exploding worldwide today as web application consumers expect continuous …

Customer Service Representatives (CSRs) exist in every industry, company and profession. Some are lawyers, some are advertisers, some are editors, and some work in call centers. What they have in common is the need to manage their internal and external “customers” with exceptional customer service. The traditional customer is the …