Interpersonal communication – tone of voice and body language

One of our subscribers who replied to the last article, Interpersonal Communication – Coding the Response, claimed that email can effectively convey tone of voice and body language. Let’s examine this suggestion. In interpersonal communication, the two-way channel implicitly means that the sender wants to “imply” something and that the receiver must “conclude” the same … Read more

Tips for small e-retailers competing with e-commerce giants

In today’s age of digital marketing, more and more retail stores are building e-commerce websites. An ecommerce website allows retailers of any size, anywhere in the world, to have a global market reach. When promoted effectively, an e-commerce website can also offer tremendous cost efficiencies for customer acquisition and product sales. Along with the tremendous … Read more

Texas Workers’ Compensation & Recoupment of Overpaid Benefits – Injured workers have the benefit

One of the hot topics in dispute resolution before the Industrial Injury Department these days is reparation. Restoration is an attempt by an insurance carrier to recover overpaid benefits from a claimant by reducing the claimant’s future benefits by a specified percentage until all overpaid benefits have been recovered. For years it was a matter … Read more

E-business and its advantages

Whether online or offline, customers in today’s marketplace want quality products and information delivered quickly and easily. I’ve typed it before and I’ll type it again, the main advantage of the Internet is speed and convenience. Therefore, e-business, which uses the Internet as the heart of doing business, can help make a company more customer-friendly, … Read more