Lights, Camera, Action!Integrate role play for a successful training programTake one...take two...take three...ready on set?Are your teams performing at their best with every guest walking through your doors? Incorporating role…
2. Waiter is brusque and rushes a guest while taking an order (asks questions in a brusque, quick manner and displays rushed body language)
3. The server is overly friendly and talks too much with a group of business guests who have a meeting
4. The waiter scolds a kitchen worker for making an incorrect order
5. Host/hostess is sarcastic and short-tempered when a guest asks for menu information
6. Host/hostess defensively tells a guest, "I told you the wait was 20-25 minutes and you only waited 10 minutes."
7. The bartender is cold and unfriendly while a lone guest is looking for attention and conversation
8. Bartender chatting up some regulars and ignoring a guest who obviously needs something (refills of drinks, a napkin, condiments, etc.)
9. Two bus drivers discussing personal issues while ignoring a guest's service signal
10. A member of the kitchen team yells for a waiter to pick up an order
11. The dishwasher is disrespected as waiters throw away dirty dishes without first scraping them
12. A problematic team member who causes colleagues to work overtime; create disagreements among employees; undermining management; constantly being late; and similar situations.
13. The manager tells the guest "no" or "we can't" without apology, adding an explanation and offering options
14. The manager points fingers and argues with a guest when handling a complaint
15. Manager threatens a team member's jobAlkis Crassas, president of EVOS USA, Inc., a healthier fast-food chain headquartered in Tampa, Fla., uses role-playing games routinely and says, "Although role-playing games…
Thanks to Pam Simos | #Restaurant #Training #Waitress #amp #Waiter #Training #Role #Play #Tips #Hospitality #Education #amp #Learning